Delete your Solid data

Solid, by Bitrora · Last updated 20 October 2026

Solid keeps very little about you, and you can delete all of it yourself. There are two parts, depending on how you use Solid. Most people only need the first.

1. Delete what Solid keeps about your wallet

1. Open Solid and go to Settings → Privacy.
2. Under Delete my Solid data, tap Delete my data, then Delete, for good.
3. Your wallet asks you to sign a message. Signing is free and moves no money. It's how Solid knows the request comes from the wallet's owner, so nobody can delete a stranger's data by typing their address.

It happens straight away, on every phone the wallet is used on.

What's deleted

• Your short payment links, and the session that lets you make them without signing each time
• The registration that tells you when you were paid
• Questions you suggested for stakers to vote on
• Your votes in polls that are still open
• If you joined Solid Points: your Points account, the record of who you paid, and your competition entries

What stays, and why

• Your points history, with your wallet address cut out of it. A competition's entries still have to add up afterwards. If you're in a competition that has closed but not yet been drawn, the deletion waits for the draw.
• Votes in polls whose results are already published, so anyone can still recount them.
• A shop's record of a loyalty reward you claimed there, so a full card can't be used twice. It belongs to the shop, and it's deleted when the shop's account closes.
• Your payments. They're on the Solana blockchain, which is public and permanent. Nobody can delete them, Solid included.

What's on your phone

Everything else Solid knows about you stays on your phone and never reaches us: learned words, the people you've saved, your requests and your settings. Erase learned words in Settings → Privacy, or uninstall Solid to remove all of it.

No longer have the app? Install it again and connect the same wallet: what Solid keeps belongs to the wallet, not the phone. Or email privacy@sendsolid.app with the wallet address, and we'll ask the wallet to prove it's yours before deleting anything.

2. Close a Solid Business account

Closing deletes the shop's account and everything Solid keeps for it, and it can't be undone. Only the owner can close it, and it needs the authenticator app used for two-step sign-in, so somebody who gets into your email can't delete your shop with it.

1. Sign in at sendsolid.app/account with the link Solid emails you.
2. If you haven't yet, add an authenticator under Settings → Two-step sign-in. It takes about two minutes.
3. In Settings, under Leaving, tap Close this account.
4. Type the business name, then tap Close it permanently.

What's deleted

• The account and its sign-in, including your authenticator
• The subscription and its add-ons, cancelled first so nothing is billed again
• Staff phones and their names, and your items, prices and stock
• Sale notes and the shop's payment ledger
• Invoices, quotes and receipts the shop sent, and the bills Solid sent the shop
• The company page and its photos, its place in Find on Solid, and any Promoted offer
• The loyalty programme and its record of rewards claimed, the wallet linked for SKR, and perks for stakers
• Accountants' access, if you used Books
• What you agreed to when you signed up, and your email choices

What stays, and why

• A note that an account was closed, and when. It's kept for Solid's security records under an internal number, with no name, email or wallet.
• Verified on Solana, if you switched it on. The shop's checked name and payout wallet stay on Solana until Solid withdraws the claim, which closing the account sets off. The chain keeps a record that the claim existed, and nobody can erase that.
• Your payments, on Solana, for the reason in part 1.

Can't sign in, or lost the phone with your authenticator? Email privacy@sendsolid.app from the account's email address. We'll check it's you, then close the account for you within 30 days.

Questions

Write to privacy@sendsolid.app. The privacy policy says everything Solid keeps, and why.